Lorikeet
for Cable Energy
Discuss with our experts
for Cable Energy
for Cable Energy
Built around Cable's real 7-stage customer journey — from the quote wait, through site inspection and contract sign-up, to installed customers asking about their bill or battery. The agent answers and actions: reschedules inspections, resends stalled contract links, and schedules move-house callbacks — from chat or voice.
Grounded in cable.energy — real fees, policies, hardship rules, battery mechanics, NSW rebates. Make up any customer email and the mock tools will roll with it.
Click any prompt to copy it, then paste into the chat.
Make up any email — the demo mocks accept anything and return realistic sample data for that customer.
Seven workflows mapped to Cable's Sell → Install → Serve journey. Every write action quotes the customer's data back before firing. Regulated matters go to a human — always.
Looks up the customer's stage in Cable's Sell funnel, tells them exactly where they are and what's next. Explains the data-consent step in plain English if asked. Offers the quote link when it's ready.
Reads the customer's confirmed inspection (date, window, installer name), confirms they need to be home, and reschedules with a real WRITE tool — but only after the customer quotes back and confirms a new date.
Shatabdi's biggest stall point. The agent reads exactly what's done vs left (system agreement signed, retail agreement pending, direct debit missing), and resends the resume link by SMS or email — expiring in 24 hours.
Confirms the install date, warns about the ~90-minute power interruption, offers a prep email. Handles the "why did my final offer price change?" question honestly — the inspection found something specific.
Quotes the customer's flat rate, next bill date, month-to-date savings vs their old retailer, and the 3-year guarantee. Handles moving house — schedules a Cable specialist callback within 2 business days.
Reads the on-site battery: charge %, whether it's dispatching right now, dispatches this week, dollars earned. When the customer asks "is my battery broken?", the agent explains the wholesale-price reason — not just "no it's fine".
Cable's rule, in code: formal complaints, billing disputes, life-support customers, financial hardship, and explicit "I want a human" all skip the agent and warm-handover to the team. The agent takes name, contact, and reason — never resolves.
Same agent, same workflows, same brand voice — on a real phone line. Australian voice model, natural cadence, whole-dollar amounts, spell-back on emails and IDs before any write action.
Call 0483 984 364Wired up specifically for Cable Energy — real site content, real customer journey, real regulated-handoff rules.
Scraped cable.energy — homepage, FAQ, fees + charges, all five NER-compliant policies, blog posts. 16 knowledge articles grounded every answer.
Seven workflows mapped to Cable's Sell → Install → Serve journey — plus an openConversation router that reads the customer's opener and hands off to the right stage.
Eight mock tools — lead status, inspection lookup + reschedule, contract status + resume link, account summary, battery snapshot, and move-house scheduler. All accept any email.
Cable's "regulated matters need a human and an audit trail" rule became a warm-handover workflow plus a message-check guardrail. No agent-resolved billing disputes, ever.
Cable operates under the Australian Energy Regulator with strict handling requirements around vulnerable customers, life support, and hardship. Lorikeet is built for that posture.
Multi-region deployments. Australian customer data can stay in AU. Pick the jurisdiction that suits your privacy posture.
Start read-only (lead status, contract status, account summary). Enable write actions (resume link, reschedule, move-house hold) when you're ready. Nothing writes without explicit customer confirmation.
Message-check guardrail detects complaints, billing disputes, life-support mentions, hardship, and vulnerability signals. Steers to a warm handover — never AI-resolves. Auditable end-to-end.
We'd love to walk you through how this connects to your real signup flow, contract system, and battery telemetry — and answer any questions.
Discuss with our experts